• MYCHOICE REPRESENTATIVE

    Requisition ID
    2018-36456
    Property
    L'Auberge Casino Resort - Lake Charles, LA
    Category
    Marketing & Advertising
    Position Type
    Part-Time
  • What would I be doing?

    LDL_CRLC_Logo_BLK1

     

     

    When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day. What could be better than providing entertainment and excitement as a career. We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 

     

    Be in the middle of the casino events and promotions, parties, giveaways and much more. Provide mychoiceTM members - our most loyal guests - with information, reservations or whatever else they desire.  These are the goodtime ambassadors.

     

    The MyChoice Representative is responsible for providing superior service to both the internal and external customer. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries.

     

    Responsibilities

    (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

     

    1. Works closely with Executive Hosts, VIP Casino Services, and Player’s Club to ensure superior guest satisfaction.
    2. Greets Player’s Club guests in a courteous and friendly manner and explains amenities and features.
    3. Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
    4. Provides information on all aspects of the organizations services and facilities. 
    5. Responsible for explaining the benefits and issuance of the Players Club card.  Greeter of all bus line run and charter groups.       
    • Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.
    • Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
    • Ability to communicate effectively with customers and all levels of employees.
    • Ability to observe and direct actions of subordinates.
    • Ability to effectively and efficiently move around all work areas.

    What are we looking for?

    • Excellent customer service skills.
    • Demonstrated ability to make immediate decisions in order to determine Player’s Club qualifications and admission.
    • Understanding of property and department policies and procedures.
    • Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.

    These skills and abilities are typically acquired through a high school education or equivalent and a minimum of one year of administering and communicating casino player-tracking program(s).

     

    All offers of employment are contingent until clear, timely results from the following have been approved:

    • Drug Test
    • Criminal Background Investigation
    • Employment Verification
    • Education Verification
    • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)

    What would it be like to work at this property?

    Photo - Lake Charles

     

    L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

     

    L'Auberge Casino & Hotel

    777 Avenue L'Auberge

    Lake Charles, LA 70601

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