Requisition ID
    Boomtown Casino Hotel - New Orleans, LA
    Position Type
  • What would I be doing?

    The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, slots, keno, cashiers and soft and hard count rooms; in addition provides security for slot equipment; monitors jackpot and floor fill data into the SIS Computer; performs surveillance of the casino gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment.


    Provides superior customer service, positively effects interactions with customers and team memberss, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers


    Observes and reports any and all gaming violations and/or thefts of Pinnacle Entertainment, Inc.’s property


    Operates monitor room equipment, including basic computer functions; monitors slot equipment of SISSystem to provide security for company assets and funds


    Maintains video surveillance of the entire casino, i.e., table games, slots, keno, race & sports book, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops


    Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities


    Participates in court actions relating to gaming violations


    Learns and uses various card count systems


    Learns all games in use at Pinnacle Entertainment, Inc. and all procedures and cheating indicators of such games


    Per State Gaming Regulation #6, maintains paper video logs and maintains logs per department and company procedures; writes proper report as needed


    Read and understands Regulation 6 and 6A rules and laws


    Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary



    What are we looking for?


    This position is required to spend part of shift working on casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends on customer volume.


    Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision


    Must be able to use the equipment associated with the position, including, but not limited to, radio equipment, computer monitors, keyboard and MV99 Robot multiplexers and video recorders


    Must be able to accurately monitor slot equipment of SIS system


    Must be able to inspect and maintain areas for which responsible and distinguish between different denominations of currency


    Ability to effectively and efficiently move around all work areas


    Ability to climb to catwalks and work in cramped quarters


    Ability to operate all surveillance equipment


    Ability to perform basic mathematical and computer functions


    Ability to communicate effectively with all levels of team members

    Ability to obtain Louisiana Gaming License




    Ability to use radio equipment, computer monitors and keyboard, Burle Video Systems, Vindicator Alarm System, Players Card Monitoring System, video thermal printer, video recordings, MV99 multiplexers and personal computer




    Knowledge of different table games


    Effective mathematics and communication skills




    These skills are typically acquired through a high school education or equivalent and two months of on-the-job training or through closely related experience


    What would it be like to work at this property?

    Boomtown New Orleans

    Boomtown New Orleans, located on the West Bank of the Mississippi in New Orleans and approximately 15 minutes from the French Quarter, opened in 1994 and features a 30,000-square-foot casino with more than 1,200 slot machines and 31 table games. In 2015, Boomtown opened a new five-story hotel with 150 guest rooms, spacious meeting space and state-of-the-art fitness center just steps away from the casino action. Boomtown New Orleans also features four casual and fine dining venues, a nightclub entertainment venue and more than 14,000 square feet of meeting and conference space.


    Boomtown Casino & Hotel New Orleans

    4132 Peters Road

    Harvey, LA 70058


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