Requisition ID
    L'Auberge Casino Resort - Lake Charles, LA
    Position Type
  • What would I be doing?




    When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day.  What could be better than providing entertainment and excitement as a career.   We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 


    Provide guests with not only valuable welcoming and retail services, but also their first impression of us. Possess the skills and attitude to make certain of a lasting impression.


    As a Lead Retail Clerk- Stiletto you are responsible for providing superior service to both the internal and external customer. The Lead Stiletto Retail Clerk is also responsible for greeting customers, cash register transactions, stocking sales floor, gift-wrapping, maintaining a clean working environment and assisting guests with their needs, as well as handling all customer complaints and making decisions regarding salespersons (breaks, etc.).


    (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)


    1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    2. Oversees performance of Retail Clerks to ensure adherence to department policies and procedures.
    3. Responsible for stocking and maintaining the appearance of display floor.
    4. Assists in the preparation of performance appraisals of Retail Clerks.
    5. Investigates and responds to guest complaints with regard to merchandise purchased.
    6. Performs duties of salespersons as needed.
    • Must be able to use the equipment associated with the position, including, but not limited to, cash register, 10-key adding machine, and computer keyboard.
    • Ability to communicate effectively with customers, as well as all levels of employees.
    • Must be able to review and comprehend all necessary documentation.
    • Ability to inspect and maintain areas for which responsible, as well as ability to distinguish between different denominations of currency and make change.
    • Ability to effectively and efficiently move around work area.
    • This position requires physical mobility, including, but not limited to, bending, carrying, twisting, lifting up to 50 pounds, and pushing/pulling up to 50 pounds.  These actions are required in order to clean, maintain and stock merchandise, as well as to perform gift-wrapping duties.
    • This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.

    What are we looking for?

    • Basic math skills and 10-key experience preferred. 
    • Verbal communication and customer service skills required. 
    • Prior money-handling experience helpful.
    • Previous supervisory experience helpful
    • Electronic cash register
    • 10-key adding machine
    • Credit card machines
    • Computer ticket machine


    All offers of employment are contingent until clear, timely results from the following have been approved:

    • Drug Test
    • Criminal Background Investigation
    • Employment Verification
    • Education Verification
    • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)

    What would it be like to work at this property?

    Photo - Lake Charles


    L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.


    L'Auberge Casino & Hotel

    777 Avenue L'Auberge

    Lake Charles, LA 70601


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