Requisition ID
    Boomtown Casino Hotel - Bossier City, LA
    Position Type
  • What would I be doing?

    Oversees the operations of the hotel front desk during the overnight shift. Fosters and adheres to Boomtown's guest service standards by working closely with team members to ensure timely, outstanding service to both internal and external guests.


    • Responsible for front desk operations overnight, including Front Desk & PBX agents, and Bell staff in the performance of their duties.
    • Serves as a leader for employees while fostering teamwork, high Team Member morale, motivation and open communication.
    • Coaches and develops Team Members using a consistent, approachable demeanor while clearly articulating expectations.
    • Provides direction and support for all staff members in order to achieve department goals and objectives.
    • Ensures all Front Desk Team Members receive proper training with emphasis on detail, in order to provide service levels consistent with Ameristar’s standards.
    • Helps to maintain and enhance a safe, secure and comfortable environment for our guests and Team Members.
    • Supervises the overnight shift of the Front Desk and telecommunication via customer contact and supervision of Team Members, ensuring 100% guest satisfaction.
    • Oversees customer check-in/check-out.
    • Conducts all cash handling in accordance with cash handling policy and monitors variances on a daily basis.
    • Monitors telephone communication via call monitoring system.
    • Authorized to verity pre-approved room comping levels and authorized to change incorrect information.
    • Processes discrepancy reports, rate variations and credit reports.
    • Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.
    • Coordinated VIP arrivals and ensures all arrangements have been confirmed prior to arrival.
    • Ensures all eligible card holders are pre-registered, and room checked prior to arrival.
    • Monitors volume to ensure fast, friendly and efficient service.
    • Ensures that guest problems/complaints are managed in an effective, courteous manner.
    • Performs the night audit for date roll.
    • Ensures that all Front Desk staff behavior and appearance are in compliance with established policy.
    • Maintains knowledge of hotel, community and special events in order to accurately provide guests with needed  information.
    • Performs duties of Front Desk Agents and other Front Desk and Services Team Members as needed.

    What are we looking for?

    • Strong computer skills with proficiency in Microsoft Word, Officer, EXCEL, and LMS preferred.
    • Must be able to stand/walk 100% of shift.
    • Ability to sustain a high level of confidentiality and professionalism
    • Ability to maintain a high level of energy.
    • Demonstrate strong leadership and organizational skills.
    • Ability to communicate written and verbal information effectively.
    • Ability to provide excellent customer service skills.
    • Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off.
    • High school diploma or equivalent required, college degree preferred.
    • Two (2) years’ experience in hospitality industry in a supervisory capacity required.
    • Knowledge of casino/hotel industry preferred.

    What would it be like to work at this property?

    Boomtown Bossier City, located approximately three hours east of the Dallas/Fort Worth metropolitan area, opened in 1996. The property features a 30,000-square-foot casino with more than 1,000 slot machines and 28 table games including high limit slots and tables. Offering approximately 1,800 parking spaces, the resort also features a 187-guestroom hotel with pool, three signature restaurant options and approximately 1,500-square-feet of meeting and conference space.


    Boomtown Casino & Hotel Bossier City

    300 Riverside Drive

    Bossier City, Louisiana 71111


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