• FRONT DESK & PBX CLERK

    Requisition ID
    2018-36050
    Property
    Cactus Petes and The Horseshu - Jackpot, NV
    Category
    Hotel
    Position Type
    Full-Time
  • What would I be doing?

    The Front Desk and PBX Clerk provides top quality guest service to all guests by setting reservations, check-in, check-out, providing directions and property information to all guests. 

     

    We recognize that the hard work and dedication of our Team Members has a positive impact on our property's success, therefore along with competitive wages, full-time Team Members are eligible to receive Medical, Dental, and Vision following 60 days of continued employment.  Matching 401K plan is available after 90 days of continued employment.


    The commute to Cactus Petes is easy and comfortable, our exclusive Team Member bus stops in Twin Falls and Hollister six times a day. We also have several types of housing available on property for rent to Team Members, subject to availability.
     
    If you are seeking to join a winning team and the Best Casino Entertainment Company in the World, then Cactus Petes is your destination! 

    Responsibilities

    • Responsible for the accurate check-in and check-out of each guest.
    • Ensures that all guest contact is courteous, informative and thorough.
    • Ensures that rooms are clean prior to issuing keys.
    • Responsible for posting charges, settling folios for individual, groups and due-outs communicated through Housekeeping.
    • Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization.
    • Maintains an operating bank, renders bills and issues change.
    • Provides reservations for Casino/Hotel guests including airline, restaurants, and special events both on and off the property.
    • Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
    • Responsible for the control of safe deposit transactions.
    • Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
    • Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous and efficient manner.
    • Maintains knowledge of Hotel, Community and Special events in order to provide guests with superior service.
    • Authorized to verify pre-approved room comping levels and authorized to change incorrect information.
    • Performs duties of Bell Persons and telecommunications agents as required.

    What are we looking for?

    Required Knowledge and Skills

    • Strong computer skills with proficiency in Microsoft Office, and LMS preferred.
    • Prior guest service experience preferred.

     

    Required Natural Behaviors

    • Ability to sustain a high level of confidentiality and professionalism.
    • Ability to maintain a high level of energy.
    • Demonstrate strong leadership and organizational skills.
    • Ability to communicate written and verbal information effectively.

     

    Required Education and Work Experience

    • High school diploma or equivalent required
    • Prior hospitality or related industry experience preferred.

    What would it be like to work at this property?

    Since 1956, Cactus Petes has provided Northern Nevada and Southern Idaho with gaming and entertainment excitement. The casino is over 26,000 square feet with over 600 slot machines and 20 table games. The award-winning hotel has 296 rooms, the buffet is legendary and the classic showroom buzzes with headliners month after month. For added fun, guests can visit Horseshu's 3,000 square feet of western-inspired gaming space, filled with 60 slot machines and the latest electronic table games.

     

    Cactus Petes Resort Casino

    1385 Highway 93

    PO Box 508

    Jackpot, NV 89825

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