The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for managing/supervising assigned casino deck Slot operations and staff. Manages confidential information appropriately. Achieves performance standards/expectations.
Provides superior customer service, positively effects interactions with external and internal customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers
Exercises sound business discretion and independent judgment, planning, organizing and controlling assigned Slot operations demonstrating positive/constructive leadership behavior
Trains, communicates expectations, develops, coaches, evaluates, directs/supervises staff and recommends pay status
Schedule, evaluate, and monitor staff job performance. Write, recommend, and implement performance reviews, salary increases, promotions, demotions, disciplinary action, terminations, and other employment actions for subordinate personnel.
Interprets/implements company policy, procedures, rules, law/regulations and enforces subordinate performance standards/expectations
Monitors operations security, protects assets and insures compliance with internal control and coordinates with other operations as necessary/required
Makes recommendations on cost control, improvement measures and takes appropriate measures as necessary or required
Verifies/authorizes jackpots according to procedure and gaming controls
Issues complimentary and coordinates same with other departments, directs/supervises subordinates
Monitors operations, Slot Play and productivity and takes corrective action as necessary or required
Ensures compliance with company safety, security and health program
Ensures necessary/required recordkeeping and reports on operations status
Ensures assigned shift is properly supplied and equipped
Reports as necessary or required.
Handles customer complaints
Other accountabilities, responsibilities, duties as necessary or required
This position spends the majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the degree of which depends upon customer volume.
Ability to work with varying levels of crowds, noise, smoke, the severity of which depends on customer volume.
Ability to understand, interpret and enforce applicable policy, procedure, rules, law/regulations.
Ability to communicate with employees and customers.
Ability to observe and direct actions of subordinates.
Ability to read and write legible reports.
Ability to move around all work areas.
At least two years casino related experience.
Demonstrated ability to supervise subordinates.
Boomtown New Orleans, located on the West Bank of the Mississippi in New Orleans and approximately 15 minutes from the French Quarter, opened in 1994 and features a 30,000-square-foot casino with more than 1,200 slot machines and 31 table games. In 2015, Boomtown opened a new five-story hotel with 150 guest rooms, spacious meeting space and state-of-the-art fitness center just steps away from the casino action. Boomtown New Orleans also features four casual and fine dining venues, a nightclub entertainment venue and more than 14,000 square feet of meeting and conference space.
Boomtown Casino & Hotel New Orleans
4132 Peters Road
Harvey, LA 70058