• SECURITY SHIFT MANAGER

    Requisition ID
    2018-35947
    Property
    River City Casino & Hotel - St. Louis, MO
    Category
    Security/Surveillance
    Position Type
    Full-Time
  • What would I be doing?

    Provide direct and general supervision to security staff in order to ensure effective and efficient security operations on assigned shift.

    Responsibilities

    • Oversees staffing, scheduling, evaluating, training, developing, monitoring and leading team members in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.

    • Maintain, through effective supervision and direct observation, a continuous awareness of all property and department activity. Respond appropriately to any incidents and or service needs.

    • Ensure proper arrest procedures and detainment techniques are carried out in accordance with civil or company laws or procedures; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.

    • Maintain all current information on unacceptable guest activity to ensure the protection of company assets, patrons, and employees; develops and maintains communications with law enforcement agencies and security personnel of other casinos to relay security information.

    • Resolve guest complaints and ensures that all areas of guest service are adhered to.

    • Provide support to departmental management with regard to terminations, thefts, investigations, and procedures as requested.

    • Oversees all occupational injuries, accidents and violations and reports as needed, assuring that River City Casino maintains proper procedures and reduces liability.

    • Schedule training classes on various topics such as CPR, Fire Fighting & Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and employees.

    • Ensure that all Internal and External policy and procedures for Slot Department ,Table Games Department and Cage Department are correctly implemented and maintained, i.e., fills, credits, transfers, pit boxes, drops, Jackpots, etc.

    • Promote a safe and secure working environment.

    • Respond to all guest related incidents in a supervisory capacity ensuring appropriate action is taken.

    • In the event of a fire, shooting, flood, or other disaster, the supervisor will coordinate the emergency activities including notification of police, fire, Security Director and General Manager until the arrival of the responsible fire/police department or executive.

    • As needed, the supervisor may assume the same duties and responsibilities as listed in the Security/Safety Officer’s or Supervisor’s job description.

    • Perform other duties as assigned by management. 

    What are we looking for?

    • Must be at least 21 years of age
    • Must be able to obtain and maintain a valid gaming license
    • Must be able to maintain a valid Driver’s License
    • Demonstrated supervisor experience preferred
    • Basic knowledge of civil and criminal laws

     

    These skills are typically acquired through a high school education or equivalent and two years progressive experience in security operations, or an equivalent combination of training, education and experience which demonstrate the ability to perform the duties of the position.

    What would it be like to work at this property?

     

    At River City Casino & Hotel, we create magical and memorable moments every day. From celebrating with a guest to lending a helping hand to a fellow team member, it is our privilege to serve others. We strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

     

    • Work for a Top Workplace in St. Louis
    • Exciting, fast-paced and values-oriented environment
    • Free uniforms and uniform dry cleaning
    • Free shift meal and unlimited free ice cream in our Team Member Dining Room
    • Health, dental, vision and 401 (k) company match based on eligibility
    • Paid time-off
    • Metro reimbursement
    • Tuition reimbursement
    • Fun team member activities such as Six Flags
    • Opportunities to volunteer in the community
    • Career growth potential at River City or one of Penn National Gaming's properties nationwide

    River City Casino

    777 River City Casino Boulevard

    St. Louis, MO 63125

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