Requisition ID
    Ameristar Casino Resort Spa - Black Hawk, CO
    Position Type
    Starting Pay Rate
    USD $14.00/Hr.
  • What would I be doing?

    The Guest Service Agent is responsible for efficient, courteous and attentive service to all guests, not only during check-in and check-out but also during the entire length of their stay.


    • Responsible for the accurate check-in and check-out of each guest.
    • Ensures that all guest contact is courteous, informative and thorough.
    • Ensures that rooms are clean prior to issuing keys.
    • Responsible for posting charges, settling folios for individual, groups and due-outs communicated through Housekeeping.
    • Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization.
    • Maintains an operating bank, renders bills and issues change.
    • Provides reservations for Casino/Hotel guests which includes airline, restaurants, and special events both on and off the property.
    • Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
    • Responsible for the control of safe deposit transactions
    • Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
    • Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous and efficient manner.
    • Maintains knowledge of Hotel, Community and Special events in order to provide guests with superior service.
    • Authorized to verity pre-approved room comping levels and authorized to change incorrect information.
    • Performs duties of Bell Persons and telecommunications agents as required.

    What are we looking for?

    • Strong computer skills with proficiency in Microsoft Word, Officer, EXCEL, and LMS preferred.
    • A strong working knowledge of the Denver metropolitan area/mountain region attractions is beneficial.
    • Must be able to stand/walk 100% of shift.
    • Ability to sustain a high level of confidentiality and professionalism
    • Ability to maintain a high level of energy.
    • Demonstrate strong leadership and organizational skills.
    • Ability to communicate written and verbal information effectively.
    • Ability to provide excellent customer service skills.
    • Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
    • High school diploma or equivalent required
    • Prior hospitality or related industry experience preferred.
    • Ability to obtain and maintain a Colorado Support Gaming License.

    What would it be like to work at this property?

    Photo - Black Hawk

    Stepping into Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the West’s best-loved National Parks. Set in the Rocky Mountains, this modern casino hotel is 1.4 miles from Central City Opera, 8 miles from the tours at Argo Gold Mine and Mill, and 10 miles from I-70. With its soaring ceilings, timber beams and massive floor-to-ceiling stone fireplaces, this two-story casino has a rustic elegance. Ameristar Black Hawk also boasts a luxury full-service hotel with 536 well-appointed rooms including 64 luxurious suites, a roof-top pool and full-service ARA Day Spa.


    Ameristar Black Hawk

    111 Richman Street, PO Box 45

    Black Hawk, CO 80422


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