As a Beverage Server, you respresent L'auberge Baton Rouge as a member of the Ladies and Gents of L'auberge team. This elite team interacts with guests on the casino floor and Stadium Restaurant to provide Magical and Memorable Moments every day. Members of the LOL/GOL team enjoy a number of perks including free gym membership and tanning services!
Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
Make routine rounds of assigned section to obtain beverage orders from guests and provide beverage services. Ensure guests’ ordering and consuming alcoholic beverages are at least 21 years of age.
Accurately enter guest order information into MICROS system in a timely manner.
Communicate beverage orders to bar personnel based on order call standards.
Deliver beverage orders to customers throughout assigned section.
Operate electronic cash register system to accurately and immediately account for payment transactions.
Attempt to limit problems related to guests’ excessive drinking by providing responsible alcohol service.
Stock service areas with supplies such as coffee, coasters, glassware, ashtrays, etc.
Maintain assigned section by collecting used glassware and ashtrays.
Provide amenities to guests such as matches and ashtrays.
These skills and abilities are typically acquired through at least 1-year experience directly related to the accountabilities specified.
L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located in Baton Rouge, LA. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. It’s contemporary, polished and complete with Southern hospitality! It’s fancy with swagger.
L'Auberge Casino & Hotel
777 L'Auberge Avenue
Baton Rouge, Louisiana 70820