• HOSPITALITY HOST - FULL TIME - EVENINGS & NIGHTS

    Requisition ID
    2018-35823
    Property
    River City Casino & Hotel - St. Louis, MO
    Category
    Player Development
    Position Type
    Full-Time
  • What would I be doing?

    Come join our award winning Casino as a Hospitality Host! 

    • Responsible for maintaining close ties with targeted guests through personal contact on property. This responsibility would generally consume about 75% of work time.
    • Handles and resolves player problems
    • Ensures guests are aware of events and supports execution through attendance and follow-up.
    • Arranges accommodations and amenities (i.e., shows, hotel, restaurant and transportation).
    • Responsible for maintaining goodwill with all guests.
    • Provides complimentaries according to established guidelines and sound business practices.
    • Complies with state and local regulatory requirements. 
    • Builds relationships with target players through CIS and SFMS systems. 
    • Leverages property amenities/programs to targeted players. 
    • Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.  
    • Uses proactive discretionary  comping to encourage repeat patronage.
    • Collaborates with work-group and all support departments to ensure player satisfaction. 
    • Works with team members to achieve common goals.
    • Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.
    • Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. 
    • Maintains confidentially of all players accounts. 
    • Maintains security and confidentiality of files record and lists.
    • Performs other duties as assigned by management.

    ***OPEN INTERVIEWS - 1904 STEAK HOUSE***

    THURSDAY, NOVEMBER 15TH - 10AM

    THURSDAY, NOVEMBER 29TH - 10AM

    THURSDAY, DECEMBER 6TH - 10AM

    THURSDAY, DECEMBER 13TH - 12PM

    What are we looking for?

    • Ability to think independently in making decisions to maximize customer service experience and program profitability.
    • Ability to effectively manage time and perform multiple tasks simultaneously.
    • Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
    • Excellent interpersonal skills required.
    • Must have excellent oral and written communication skills.
    • Must be able to listen and respond to visual and aural cues.  

    What would it be like to work at this property?

     

    At River City Casino & Hotel, we create magical and memorable moments every day. From celebrating with a guest to lending a helping hand to a fellow team member, it is our privilege to serve others. We strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

     

    • Work for a Top Workplace in St. Louis
    • Exciting, fast-paced and values-oriented environment
    • Free uniforms and uniform dry cleaning
    • Free shift meal and unlimited free ice cream in our Team Member Dining Room
    • Health, dental, vision and 401 (k) company match based on eligibility
    • Paid time-off
    • Metro reimbursement
    • Tuition reimbursement
    • Fun team member activities such as Six Flags
    • Opportunities to volunteer in the community
    • Career growth potential at River City or one of Penn National Gaming's properties nationwide

    River City Casino

    777 River City Casino Boulevard

    St. Louis, MO 63125

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