• FRONT DESK CLERK

    Requisition ID
    2018-35807
    Property
    L'Auberge Casino Resort - Lake Charles, LA
    Category
    Hotel
    Position Type
    Part-Time
  • What would I be doing?

    LDL_CRLC_Logo_BLK1

     

    When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day.  What could be better than providing entertainment and excitement as a career.   We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 

     

    Provide guests with not only valuable welcoming and retail services, but also their first impression of us. Possess the skills and attitude to make certain of a lasting impression

     

    As a Front Desk Clerk you are responsible for providing superior service to both the internal and external guest. The Front Desk Clerk is also responsible for welcoming and providing service to guests of the hotel.

    Responsibilities

    (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

     

    1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    2.  Assigns guest accommodations in accordance with current procedures.
    3.  Handles assigned bank properly and performs account postings.
    4.  Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
    5.  Accepts same day and advance reservations as required.
    6.  Processes guest accounts upon checkout in an efficient and accurate manner.
    7.  Maintains guest relations in a positive manner.  If unable to satisfy guests' complaints, refers guest to appropriate personnel.
    8.  Maintain ongoing knowledge of all L'auberge Lake Charles services and entertainment opportunities.

     

     

    • Ability to communicate effectively at all times with L'auberge Lake Charles customers, as well as all levels of employees.
    • Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
    • Ability to effectively use a computer to access, understand and input customer information.
    • This position is, at times, subject to crowds and noise the severity of which depends upon customer volume.

    What are we looking for?

    • AS/400 hotel computer system, adding machine, credit card machine.
    • Effective communication skills.

     

     

    All offers of employment are contingent until clear, timely results from the following have been approved:

    • Drug Test
    • Criminal Background Investigation
    • Employment Verification
    • Education Verification
    • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)

    What would it be like to work at this property?

    Photo - Lake Charles

     

    L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

     

    L'Auberge Casino & Hotel

    777 Avenue L'Auberge

    Lake Charles, LA 70601

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