The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for maintaining security protection, which includes money transactions, public relations, performing command center functions, assisting guests/customers and team members, as needed and maintaining order.
Provides superior customer service, positively effects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Assists sick or injured patrons and team members
Assists Games and Slots department in removing drop boxes
Attends all safety training classes; reports unsafe or hazardous conditions
Assists patrons and employees on directions and proper procedures
Checks identification of all persons that appear to be under 21 years of age
Performs fills, credits, exchanges and marker transfers procedures for departments as needed
Composes accident/incident reports and witness statements when necessary
Operates company vehicles in a safe manner
Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, VCRs, multiplexers and intercom system according to established procedure
Performs dispatch activities and logs all dispatches accurately
This position spends majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels and smoke, the degree of which depends upon customer volume
Requires the ability to communicate effectively with customers, as well as all levels of team members
Must be able to read and write legible reports
Must be able to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
Must be able to lift, push and pull drop boxes and money carts, and be able to assist sick or injured customers and team members
Exposed to varying weather conditions; proper clothing provided
Must be able to operate all video equipment, change tapes, monitor screens, etc.
Hand radios, monitors, fire extinguishers, resuscitation equipment, recording devices, including video, VCRs, vindicator alarm key board and map computer, camera and monitor switching key board, video thermal printer, quad screen splitter, pan-tilt-zoom video cameras, video monitors, two way radio, telephone, door access control panel, multi-switcher intercom panel
Must have effective communication skills
Must be bondable with no felony convictions
Ability to obtain a Louisiana Gaming License
Must have valid Louisiana driver’s license
Must be able to write clear, accurate, and concise reports
Blood Borne Pathogen, First Aid, and CPR Training required
The skills required of this position can typically be acquired through two months of on- the-job training, or through related experience
Boomtown New Orleans, located on the West Bank of the Mississippi in New Orleans and approximately 15 minutes from the French Quarter, opened in 1994 and features a 30,000-square-foot casino with more than 1,200 slot machines and 31 table games. In 2015, Boomtown opened a new five-story hotel with 150 guest rooms, spacious meeting space and state-of-the-art fitness center just steps away from the casino action. Boomtown New Orleans also features four casual and fine dining venues, a nightclub entertainment venue and more than 14,000 square feet of meeting and conference space.
Boomtown Casino & Hotel New Orleans
4132 Peters Road
Harvey, LA 70058