As a leader in Table Games, the Floor Supervisor provides direct and general supervision to table games staff in order to ensure effective and efficient gaming operations. The Floor Supervisor creates and ensures dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers.
Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
Staff, schedule, evaluate, train, develop, monitor and lead subordinate personnel in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
Motivate and supervise staff in order to ensure that employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.
Assist with procedures, trains, schedules and evaluates personnel in keeping with company and departmental directive, policies and procedures.
Observe players’ behavior for signs of cheating such as marking, switching, or counting cards, notify shift manager of suspected cheating.
Evaluate guest play and extend complimentary services to support extended play.
Resolve customer and employee complaints.
Ensure procedures for opening and closing of the table games are followed according to established procedures.
Maintains awareness of how each game stands with respect to player limits, special customers, wins/losses, and dealer performance.
These skills and abilities are typically acquired through at least 1 years experience directly related to the accountabilities specified.
GAMING LICENSE INFORMATION:
You may be required to hold a gaming or non-gaming license with one or more regulatory agencies. As part of the licensing application process you will be required to fully disclose some or all of the following information related to your personal history and background, including supporting documentation. We understand this can be cumbersome, but thank you in advance for taking the time to go through this process. If you have any questions or concerns on if you will be able to obtain the necessary licensing for your role, we advise you not to resign from your current employment until this process is complete.
Gaming licenses are a privilege, not a right, and are issued at the sole discretion of gaming regulators based on their review of a licensee’s gaming application and background information. The following information is required as part of the gaming license application.
Gaming regulators will only issue a gaming license based on the following:
L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located in Baton Rouge, LA. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. It’s contemporary, polished and complete with Southern hospitality! It’s fancy with swagger.
L'Auberge Casino & Hotel
777 L'Auberge Avenue
Baton Rouge, Louisiana 70820