• TABLE GAMES FLOOR SUPERVISOR

    Requisition ID
    2018-35471
    Property
    L'Auberge Casino Hotel - Baton Rouge, LA
    Category
    Gaming
    Position Type
    Full-Time
    Starting Pay Rate
    USD $19.50/Hr.
  • What would I be doing?

    As a leader in Table Games, the Floor Supervisor provides direct and general supervision to table games staff in order to ensure effective and efficient gaming operations.  The Floor Supervisor creates and ensures dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers.

    Responsibilities

    Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).


    Staff, schedule, evaluate, train, develop, monitor and lead subordinate personnel in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
     
    Motivate and supervise staff in order to ensure that employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.
     
    Assist with procedures, trains, schedules and evaluates personnel in keeping with company and departmental directive, policies and procedures.
     
    Observe players’ behavior for signs of cheating such as marking, switching, or counting cards, notify shift manager of suspected cheating. 


    Evaluate guest play and extend complimentary services to support extended play.
     
    Resolve customer and employee complaints.
     
    Ensure procedures for opening and closing of the table games are followed according to established procedures.
     
    Maintains awareness of how each game stands with respect to player limits, special customers, wins/losses, and dealer performance.

    What are we looking for?

    • Must be able to obtain and maintain an active Louisiana gaming license.
    • Must obtain and maintain a current State Responsible Vendor Permit
    • Demonstrated knowledge of various table games and previous table games supervisor experience.
    • Displays excellent verbal and written communication skills.
    • Must maintain a professional, neat and well-groomed appearance.
    • Must be able to work varied shifts, including weekends and holidays.

    These skills and abilities are typically acquired through at least 1 years experience directly related to the accountabilities specified.

     

    GAMING LICENSE INFORMATION:

    You may be required to hold a gaming or non-gaming license with one or more regulatory agencies. As part of the licensing application process you will be required to fully disclose some or all of the following information related to your personal history and background, including supporting documentation.  We understand this can be cumbersome, but thank you in advance for taking the time to go through this process.  If you have any questions or concerns on if you will be able to obtain the necessary licensing for your role, we advise you not to resign from your current employment until this process is complete.

     

    Gaming licenses are a privilege, not a right, and are issued at the sole discretion of gaming regulators based on their review of a licensee’s gaming application and background information.  The following information is required as part of the gaming license application.

    • Name, name changes and any aliases/nicknames
    • Citizenship
    • Current and prior addresses for the past ten years
    • Employment background for past ten years
    • Military service; Must provide a copy of DD214
    • Occupational licenses held, offices or businesses owned in any other states
    • Disciplinary actions, denial or revocation of any occupational or business licenses
    • Marital status, including spouse’s information (including previous marriages)
    • Gaming interests - ownership in any gaming business (past or present)
    • Financial information – financial liens, judgments, bankruptcies, liquidations, repossessions, collections, garnishments and child support (current, owed or under garnishment)
    • Birthmarks, tattoos or distinguishing marks
    • Criminal background information – including all arrests, convictions, lawsuits, indictments, testimonies, pardons or disbarments.

     

    Gaming regulators will only issue a gaming license based on the following:

    • No pending or active criminal charges
    • No felony convictions within the last 10 years; No misdemeanor convictions in the past 5 years
    • No convictions related to theft, fraud, illegal gambling or violence (includes misdemeanors)
    • Felony convictions beyond 10 years are reviewed on a case by case basis (some states) taking into account the gravity of offense, timing of conviction and job position and role with the company
    • No active or ongoing unpaid collections, bankruptcies, repossessions, garnishments, child support, etc.
    • Student loans must not be in default status

    Fees

    • $200 for the gaming license. Renews every two years.
    • $15 - $50 for three pages to be notarized
    • $10 for fingerprints at Louisiana State Police
    • $0.35 - $12 for a color photo of yourself (passport size)

    What would it be like to work at this property?

    Logo - Baton Rouge

     

    L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located in Baton Rouge, LA. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. It’s contemporary, polished and complete with Southern hospitality! It’s fancy with swagger.

     

    L'Auberge Casino & Hotel

    777 L'Auberge Avenue

    Baton Rouge, Louisiana  70820

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