• SPORTS BOOK TICKET WRITER

    Requisition ID
    2018-35147
    Property
    Ameristar Casino Hotel - Vicksburg, MS
    Category
    Gaming
    Position Type
    Part-Time
    Starting Pay Rate
    USD $11.50/Hr.
  • What would I be doing?

    To deliver an outstanding service which exceeds our customer's expectations and actively promotes. They are experts in our innovative range of betting offers and they actively communicate these to our customers. They are aware of and contribute to sports book action plans and take pride in knowing who our customers are and how our processes work.

    Responsibilities

    (These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

     

    • Writes tickets and processes cash winning tickets
    • Handles customer questions and disputes
    • Counts cash at the beginning and end of each shift
    • Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
    • Carry out engaging conversations and provide friendly service to customers
    • Show patience with customers who do not wager regularly; take the time to explain how wagering works
    • Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
    • Calls for MTL support when writing bets requiring MTL paperwork
    • Adhere to Uniform Policy and ensures good standard of personal presentation at all times
    • Anticipate and act on the needs of the customer, seek and respond to feedback
    • Ensure all issues effecting the customer experience in the sports book are reported promptly
    • Undertake additional tasks contributing to the operations of the sports book, as requested
    • All duties assigned.

    What are we looking for?

    (Related education and experience may be interchangeable on a year for year basis)

    •  
    • Knowledge of overall principles of Casino operations and staffing requirements.
    • Understanding of the market and changes in operating environment.
    • Knowledge of all applicable SOP’s, Laws, Regulations, and internal controls.
    • Understanding of gaming regulations related to Casino operations
    • Ability to do trend analysis to assist in making the Casino Operations department more efficient.
    • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
    • Writes tickets and processes cash winning tickets
    • Handles customer questions and disputes
    • Counts cash at the beginning and end of each shift
    • Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
    • Carry out engaging conversations and provide friendly service to customers
    • Show patience with customers who do not wager regularly; take the time to explain how wagering works
    • Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
    •  Calls for MTL support when writing bets requiring MTL paperwork
    • Adhere to Uniform Policy and ensures good standard of personal presentation at all times
    • Anticipate and act on the needs of the customer, seek and respond to feedback
    • Ensure all issues effecting the customer experience in the sports book are reported promptly
    • Undertake additional tasks contributing to the operations of the sports book, as requested

    What would it be like to work at this property?

    Photo - Vicksburg

    The perennial leader in the market, Ameristar's 70,000-square-foot riverboat casino is the largest dockside casino in central Mississippi – and surely the most exciting. With its dramatically beautiful views of the Mississippi River, Ameristar Vicksburg has newly renovated hotel rooms and some of the best dining and entertainment all around in the Delta.

     

    Ameristar Vicksburg

    4116 Washington Street

    Vicksburg, MS 39180

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