The Slot Technician II is responsible for the proper maintenance and repair of the slot machines. The Slot Technician must know that responsibilities of the Slot Attendant position and will be required to be part of the jackpot verification process and assist in the handling of slot related service events upon occasion.
Adhere to established departmental and property policies and procedures regarding guest service standards.
Maintain cleanliness and timeliness standards established by the property/department.
Responsible for meeting guest’s needs or getting them in contact with the appropriate personnel for beverage service, snacks, request for comps, or capping machines.
Adhere to slot department policies and procedures.
Must be proficient in the repair, maintenance, and general operating condition of the slot machines.
Must be productive with regards to the installation and removal of slot machines.
Must be able to perform slot machine conversions, moves and/or changes with little or no direct supervisions required
Safeguard company assets.
Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an
Ameristar entity or by a guest of Ameristar Casinos
Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
Responsible for the repair and maintenance of player tracking system.
Must be able to troubleshoot and setup progressive signs.
Attend all regular departmental meetings as well as other related meetings.
Be familiar with the safe handling of cleaning products, equipment, and supplies.
Must be able to work flexible hours including evenings, weekends, and holidays.
High school diploma or GED equivalent.
Two (2) years experience in the slot department, as a slot service specialist or technician or
Strong problem solving skills and guest service skills.
Excellent verbal and written communications skills.
Knowledgeable of applicable federal, state, and local regulations.
Team and guest service oriented.
Electric experience preferred and must be technically inclined.
Ability to share or divide attention between several ongoing activities, projects, or assignments.
Ability to sustain a high level of confidentiality and professionalism.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues.
Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
Highly organized and detail oriented.
Uses time efficiently and effectively to manage priorities.
Deals with simple and complex concepts effectively.
Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
Ability to identify circumstances or incidents that require the notification and/or approval of others.
Ability to share or divide attention among several ongoing activities, assignments, and guests.
Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.
Ameristar Council Bluffs
2200 River Road
Council Bluffs, IA 51501