The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for keeping the customer supplied with appropriate dishware, flatware, food, beverage and paper products.
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
May provide clean china, silverware and glassware upon request from customers.
May sets up tables with dishes, linen, flatware, etc.
Attends to customer’s needs/requests, i.e., refilling beverages, condiments.
Is attentive to the needs of customers in a polite and helpful way.
Assists wait staff with tray service as needed.
Ability to carry and stock all necessary items and lift up to 20
Ability to move effectively and efficiently throughout the areas
Ability to stand throughout an eight-hour shift
Ability to communicate effectively with customers and all levels of employees
The skills and abilities necessary to effectively perform within this classification are typically acquired through two months of on-the-job training or related experience
Boomtown New Orleans, located on the West Bank of the Mississippi in New Orleans and approximately 15 minutes from the French Quarter, opened in 1994 and features a 30,000-square-foot casino with more than 1,200 slot machines and 31 table games. In 2015, Boomtown opened a new five-story hotel with 150 guest rooms, spacious meeting space and state-of-the-art fitness center just steps away from the casino action. Boomtown New Orleans also features four casual and fine dining venues, a nightclub entertainment venue and more than 14,000 square feet of meeting and conference space.
Boomtown Casino & Hotel New Orleans
4132 Peters Road
Harvey, LA 70058