• HOSPITALITY HOST (Bi-lingual requirement)

    Requisition ID
    2017-28101
    Property
    Ameristar Casino Hotel - East Chicago, IN
    Category
    Marketing & Advertising
    Position Type
    Full-Time
  • What would I be doing?

    Under general supervision, develop and coordinate methods to attract mid- to high-limit players and host such guests to ensure guest satisfaction and repeat visits. Develop and establish relationships with midrange gaming customers in order to encourage return visits, create customer loyalty and increase theoretical/earning potential value.

    Responsibilities

    • MUST BE FLUENT IN VIETNAMESE, CHINESE OR KOREAN
    • Deliver internal and external guest service the Pinnacle Way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
    • Responsible for maintaining close ties with targeted guests through personal contact on property.
    • Arranges accommodations and amenities (i.e., shows, hotel, restaurant and transportation).
    • Handles and resolves player problems.
    • Responsible for maintaining goodwill with all guests.
    • Ensures guests are aware of events and supports execution through attendance and follow-up.
    • Provides complimentaries according to established guidelines and sound business practices.
    • Complies with state and local regulatory requirements.
    • Builds relationships with target players through CIS and SFMS systems.
    • Leverages property amenities/programs to targeted players.
    • Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.   
    • Uses proactive discretionary comping to encourage repeat patronage.
    • Collaborates with work-group and all support departments to ensure player satisfaction. 
    • Works with team members to achieve common goals.
    • Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.
    • Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
    • Maintains confidentially of all players accounts.
    • Maintains security and confidentiality of files record and lists.
    • Performs other duties as assigned by management.

    What are we looking for?

    Required Knowledge and Skills

     

    • Ability to think independently in making decisions to maximize customer service experience and program profitability.
    • Ability to effectively manage time and perform multiple tasks simultaneously.
    • Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
    • Excellent interpersonal skills required.
    • Must have excellent oral and written communication skills.
    • Must be able to listen and respond to visual and aural cues.  

     

    Required Natural Behaviors

     

    • Ability to sustain a high level of confidentiality and professionalism.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Highly organized and detail-oriented.

     

    Required Education and Work Experience

     

    These skills and abilities are typically acquired through completion of a high school diploma or equivalent in addition to one to three years progressive casino, marketing or sales related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position 

    What would it be like to work at this property?

    Photo - East Chicago

    Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2017. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.

     

    Ameristar East Chicago

    777 Ameristar Blvd.

    East Chicago, IN 46312

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